Xel-Ha

Adult $144    $117
Child(Free under 5 years old, based on ages 6-12) $108    $87

Xel-Ha

Adult $144    $117
Child(Free under 5 years old, based on ages 6-12) $108    $87

Product Description

카브리해 천연 워터파크,
마야 왕족의 휴양지 셀하에서 물속의 판타지를 경험해 보세요! 🌊

Xel-Há Park 셀하 파크

Xel-Há, meaning “where the water is born” in Mayan, is situated where freshwater meets the saltwater of the Caribbean Sea. Xel-Há is a natural wonder offering diverse activities, from snorkeling in cenotes and lagoons to exploring fascinating underwater caves. Discover a vibrant underwater world in the emerald cenotes and lagoons.

⭐️ What’s special about Xel-Há Park?

Xel-Há provides the perfect blend of Cancun’s natural beauty and adventure, where you can snorkel in pristine cenotes, swim in lagoons, and explore mystical underwater caves. Interact with tropical fish and experience the wonders of nature in the park’s emerald waters.

The all-inclusive package at Xel-Há makes your experience even better. Your admission includes a breakfast and lunch buffet and unlimited drinks, allowing you to savor traditional Mexican cuisine and other culinary delights while enjoying convenient access to all the park’s activities. Create unforgettable memories at Xel-Há, a hidden gem in Cancun, where you can immerse yourself in the wonders of nature and adventure!

Purchase and Guide

Before Purchase:

After adding the item to your cart, please complete the payment by providing the necessary order information and details required for using the product.

(You can select your preferred visit date during checkout.)

After Purchase:

  • Please review your purchase details on the order confirmation, which will be immediately sent to the email address you provided at checkout.
  • You will receive a separate email within 6 hours containing your purchased e-ticket as an attachment.

On the Day of Use:

  • Download the e-ticket attached to the email and save it to your mobile device or take a screenshot.
  • Present the saved e-ticket along with your ID for convenient entry. (A printed copy is not required.)

Location

Carretera Chetumal Puerto Juárez Km 240, locales 1 & 2, módulo B, 77780 Q.R., Mexico

Important Information

All AthomeTrip order processing (including ticket delivery and booking confirmation) is sent to the email address you provided during checkout, so please be sure to check your email after booking.

Pre-booking Information

  • This product is popular and may sell out quickly, so please book in advance.
  • For urgent bookings (same-day bookings), you must contact AthomeTrip’s KakaoTalk channel for consultation and booking confirmation after purchase.

Post-booking Information

  • This product is one where an e-ticket is sent via an additional email, and it takes approximately 6 hours for ticket issuance and delivery.
  • Please be sure to check that the items (product, date, time, quantity, etc.) written on the e-ticket you received by email match your purchase details, and if they do not match, please contact the AthomeTrip KakaoTalk channel.

Entry Information

  • Entry for this product is only possible on the reserved date, so please be sure to check the confirmed date on the e-ticket you received by email.
  • Children under the age of 5 may need identification to verify their age, so please bring their passport with you.
  • Snorkeling activities may be unavailable depending on weather conditions.
  • AthomeTrip is not responsible for any disadvantages caused by not understanding the precautions, so please be sure to familiarize yourself with them.

FAQ

Q1. Do I need to print the e-ticket I received by email?

No, you do not need to print the e-ticket. Simply present it on your mobile phone. However, we recommend saving the e-ticket as a photo or screenshot in case you experience any issues with internet connectivity.

Q2. Is there a possibility that the park will be closed due to weather conditions?

Weather conditions may restrict the availability of certain attractions. We recommend checking the weather forecast beforehand for your safety and enjoyment.

Q3. How do I choose my pick-up location?

Your pick-up location is automatically assigned based on the hotel information you provide during booking. Please ensure you accurately enter the name of your hotel at checkout.

Q4. How do I return to my hotel?

Round-trip transportation is included with this product. Hotel drop-off service is available once daily at 6:00 PM.

Q5. What activities can I enjoy at Xel-Há?

Xel-Há Park is an all-inclusive water park where you can enjoy a variety of activities, such as snorkeling, tubing, ziplining, cave exploring, cycling, and hiking, all within a beautiful natural setting.

Q6. Can I bring my own food and drinks into the park?

Outside food and drinks are prohibited. However, there are various restaurants and snack bars available within the park. If you require baby food or have special dietary needs, please inquire in advance to obtain permission.

Q7. Are there any additional costs besides the entrance fee?

While this product is an all-inclusive ticket that covers most activities, some experiences may require an additional fee. Please check the Xel-Há official website for detailed information on these programs.

Q8. Is snorkeling equipment provided?

Yes, snorkeling gear and life vests are included in the all-inclusive package and are available for rent free of charge on-site.

Q9. Is there a shuttle service within the park?

Yes, a shuttle service is available between the main areas within the park. Xel-Há offers various convenient modes of transportation to help you get around.

Q10. Can I rent a stroller in the park?

Yes, stroller rentals are available at Xel-Há Park. Please make a request upon entry if you need a stroller.

Q11. Can I enjoy both the breakfast and lunch buffets included in the ticket?

Yes, the all-inclusive package allows you to enjoy both breakfast and lunch. You will have unlimited access to food and drinks at the restaurants within the park.

Cancellation and Refund Policy

For any cancellations, changes, or refunds, please contact AthomeTrip’s cancellation/refund department with your reservation number.

These regulations are based on the product reservation date and are subject to Eastern Time (ET) in the United States.

[Refund Policy]

From Reservation Date Refund
Prior to 72 hours
Refund after a 12% deduction
After 72 hours
Not Available

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